The Astral Planner
Discover the language of the Cosmos to illuminate the destiny within.
0
20140301_Trade 151_0278.jpg

SHIPPING + RETURNS

 
 

SHIPPING INFORMATION

INTERNATIONAL COUNTRIES WE SHIP TO

At this time, we are able to ship to Albania, Andorra, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia, Bulgaria, Canada, Croatia, Czech Rep., Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Ireland, Israel, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mexico, Moldova, Montenegro, Netherlands, New Zealand, North Maced., Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine, and Vatican City.

If items are to be shipped outside of the aforementioned countries, please email us at contact@astralplanner.com to coordinate with a Customer Care Specialist in placing an order.

INTERNATIONAL DUTIES & TAXES

  • Please note that international shipments may be subject to custom duties and taxes upon arrival in the destination country. These rates vary by country. As the recipient of the items, we encourage you to familiarize yourself with these potential costs before placing an order with us. Your package will not be released from customs until these payments are made. We are unable to advise how much these duties will cost.

  • To adhere to legal requirements, we cannot send packages as gifts to avoid customs and duties charges. We are committed to fulfilling all orders with proper customs documentation. This responsibility is not only ethical but also serves to safeguard our customers from potential penalties in their respective countries.

  • In the event a customer declines package delivery or refuses to make the necessary payment to the courier, a $25 restocking fee will be applied. This fee is to cover the time and expenses incurred by our small business in facilitating the initial order and processing the return of the package. Please note that original shipping fees and any customs duties incurred are non-refundable.

general shipping info for domestic & international orders

  • All orders are shipped Monday through Saturday. We do not ship on Sunday or on Public Holidays. All orders are normally dispatched within 1-3 business days. You will receive an email containing your tracking number and the carrier once your order has been dispatched.

  • Domestic orders are shipped via USPS. We utilize USPS, UPS, or FedEx for international orders.

  • When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect packages once dispatched. Please note that your billing address must match the address on your credit card statement for successful processing.

SHIPPING TIMES & COST

The shipping and handling fee is calculated based on the weight and destination of your order. Shipping costs are directly determined by the carrier and are presented in real-time through an integrated third-party application. Estimated delivery times commence from the day of dispatch. However, please note that we cannot accept responsibility for shipping delays arising from remote delivery locations, adverse weather conditions, or carrier-related delays.

  • Domestic:

    • USPS Ground Advantage (2-5 Business Days)

    • USPS Priority Mail (1-3 Business Days)

    • USPS Priority Mail Express (1-2 Business Days)

  • International:

    • USPS First Class Package International Service (7-21 Days)

    • UPS Saver (1-3 Business Days)

    • FedEx International Connect Plus (2-5 Business Days)

ITEMS ON PRE-ORDER

  • If an item is on pre-order, your entire order will be held until the item arrives and we will ship your order as a whole. This approach aligns with our commitment to sustainability, reducing packaging waste, and helps minimize shipping costs for our customers. If you prefer not to wait, we recommend ordering in-stock items and pre-order items separately.

  • While we make every effort to ensure timely delivery within the estimated window mentioned on our website, the logistics of shipping and production can be complex and occasionally unpredictable. Please understand that circumstances beyond our control, such as production delays, unexpected inventory shortages, or customs clearance delays, may impact shipment schedules. We are dedicated to keeping you informed about any such delays as they occur. We appreciate your understanding and patience when ordering pre-order items from us.

BACK-ORDERED ITEMS and ITEMS OUT OF STOCK

  • Our inventory is subject to availability. While we make every effort to maintain accurate stock counts on our website, occasional discrepancies may occur. Should there be an instance where we are unable to fulfill all items in your order at the time of purchase, we will proceed to fulfill the available products and promptly contact you. At that point, we will discuss whether you prefer to await restocking of the backordered item or opt for a refund for the unavailable item.

UNDELIVERABLE ORDERS AND ORDERS RETURNED TO SENDER

  • Please ensure your delivery information is correct when placing your order. If the initial attempted deliveries are unsuccessful, please be sure to collect your package from the specified post office within the designated time frame.

  • If your order is returned to us due to an incorrect delivery address, refusal to pay import tax, or failure to collect the package within the stipulated timeframe, a re-shipping fee will be charged to the customer to re-ship their order.

  • In rare instances where a courier is unable to deliver a package to the provided address, resulting in a return to us, and we are unable to establish contact with the customer for arranging a re-shipment, a $25 restocking fee will be applied. This fee covers the time and expenses incurred by our small business in facilitating the initial order and processing the return of the package.

Lost, Stolen, OR DAMAGED Items IN TRANSIT

  • In the unfortunate event that your item is lost during transit, we kindly request you to initiate a lost package investigation with the carrier using your tracking number. Effective February 2024, replacement products will no longer be sent while an investigation is ongoing. Should the carrier confirm the loss, you will be entitled to a refund, inclusive of shipping costs, directly from the carrier as it is considered the carrier’s error.

  • If your tracking number indicates 'Delivered,' but you haven't received your order, we regret that we cannot replace stolen or missing items as it falls beyond our control. If you suspect a misplacement, please file a claim directly with the carrier. In cases of suspected theft, we recommend filing a police report. To prevent such situations, we strongly advise monitoring your tracking number while your package is in transit.

  • For items damaged due to carrier negligence, please contact the carrier directly with your tracking number to file a damaged in transit claim. To expedite the resolution, retain the shipping box, packing materials, and the damaged items for possible carrier inspection. Effective February 2024, replacement products for items damaged by the carrier will no longer be sent. Once the carrier concludes their investigation, you will be entitled to a refund, including shipping costs, directly from the carrier for their error.

 
 
 

RETURN POLICY

REFUNDS & EXCHANGES

At this time, we do not accept returns or offer exchanges unless the item you purchased has a manufacturing defect. We want you to be fully satisfied with what you order, so please review all product information and imagery carefully before placing an order. Digital products are not eligible for a refund.

DEFECTIVE items

  • For items with manufacturing defects, we are committed to offering either a replacement or a full refund, inclusive of shipping costs. Please note that items damaged due to normal wear and tear or incorrect use/abuse are not considered faulty or damaged.

  • If you receive a defective item, please contact us immediately at orders@astralplanner.com. Please include your Order #, a detailed description of the issue, photographs showing the defect, as well as an image of the shipping box. To ensure prompt resolution, it's important to retain the shipping box, packing materials, and the damaged items for possible inspection by the carrier.

  • Items damaged by the carrier during transit must be addressed directly with the carrier. For these cases, please refer to our “Lost, Stolen, or Damaged Items in Transit” clause above for guidance.

IMPERFECT PLANNERS

Imperfect Planners are final sale and are not eligible for a refund or replacement. While Imperfect Planners remain fully usable, they may exhibit minor imperfections inherent in the manufacturing process. The range of minor imperfections will be fully disclosed within the product description. By purchasing an Imperfect Planner, customers acknowledge they are acquiring a product with minor flaws at a substantially discounted rate.

CANCELLATIONS

Typically, our orders are processed swiftly, often within the same day or within a 24-hour window. At times, orders depart our facility within an hour of placement. As a result of this expedited fulfillment process and the logistical arrangements with our carriers, we regret to inform you that we are unable to accommodate cancellation requests.

Last Updated: 02.14.2024